Customer Service

Thank you for shopping at absolutecamera.com! As a certified SeaLife Online Dealer, we are proud to offer high performance Dive Cameras that are at the forefront of underwater photography. Our selection of cameras for novice and experienced divers features an advanced blend of technology, art and science. We guarantee you'll find our selection, service and prices simply can't be beat.

If you should need assistance, have questions, or would like to place an order over the phone, please call us at 773-233-1149 M-F, 9:30-4:30 CT. Questions may be sent to: info@absolutecamera.com

Our standard shipping rates:

If the order does not ship within 10 days, please call 773-233-1149 between 9:30-4:30 CT Monday through Friday. A customer service representative will look into the matter for you and respond to your claim within 48 hours.

Shipping information

Once an order has been received, a confirmation e-mail will be sent to notify that the order has been processed and is being prepared for shipment. Orders placed before 2:00 pm. (CT) will be processed and shipped the same business day. Orders placed after 2:00 pm. (CT) will be processed and shipped the next business day.

Although absolutecamera.com makes every effort to ship the entire order as soon as it is received some products will occasionally be out of stock or backordered. In the event that an ordered product is not in stock or on backorder, we will call or e-mail you to discuss the situation.

All products featured on absolutecamera.com will ship directly the absolutecamera.com warehouse in Chicago, IL. Products will ship only via United Parcel Service (UPS).

Contact information

Our customer service department will make every effort to respond to your message within 24 to 48 hours. Our order line (773-233-1149) operates Monday through Friday, 9:30-4:30 CT.

You may reach us via e-mail at the following addresses.

info@absolutecamera.com

Returns, exchanges and correspondence may be sent to:

absolutecamera.com
10142 S. Bell Ave
Chicago, IL 60643
773-233-1149 M-F, 9:30-4:30 CT
773-779-1706 (Fax)

Return, Exchange & Warranty Information

At absolutecamera.com, we stand behind the quality of our products. If a product fails to meet your expectations, simply return it unused within 60 days of purchase and we will refund, replace or exchange it for you.

Be sure to include a copy of your email confirmation receipt with your shipment. For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured.

Wrap all packages securely and send to:

absolutecamera.com
c/o The Argus Company
Attn: Customer Service
10142 S. Bell Ave
Chicago, IL 60643

You will be responsible for all shipping costs involved in exchanging or returning goods unless it is a result of our error.

SeaLife Camera Service and Repair

If you need service, we recommend that you ship the complete camera or flash to SeaLife USA via insured UPS or Federal Express to the following address:

SeaLife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

Please include a letter explaining what you feel is not functioning properly. You may also send sample photos that may indicate a problem. Also include a check or money order made payable to "Pioneer Research" in the amount of $10.00 to cover processing your return and return shipment back to you. Include your address on the letter with your daytime phone number (street address - no p.o. boxes please). Please include the return address on the outside of the shipping carton also. SeaLife will ship your repaired SeaLife product back to you via UPS.

Most service can be performed with 48 hours upon receipt of your camera or flash. You will be notified in advance of any repair charges for the service being performed. The SeaLife Service department is open M - F, 8:30 am to 5:00 pm. You may call the Service Center at (800) 257-7742 or email service@sealife-cameras.com